Position Description:

Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift.

Job Functions

  • Maintain daily employee work station and break schedules.
  • Ensure prompt and courteous service to customers.
  • Monitor employee compliance with established service standards.
  • Greet and communicate with guests in a friendly and courteous manner.
  • Oversee the service operation of restaurant during assigned shift.
  • Ensure beverage shift operations are opened and closed properly and on time.
  • Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
  • Resolve guest complaints in a professional and timely manner.
  • Requisition and maintain control of all inventories.
  • Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
  • Coordinate cleaning and repairs of beverage outlets.
  • Perform related administrative and reporting duties.

Position Requirements:

  • Must be at least 21 years of age.
  • Associate's degree in a related field, or one (1) year of related experience preferred.
  • Must be able to stand and walk for majority of shift.
  • Must have excellent customer service and communication skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

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